Your Questions, Answered.
What is a digital artwork?
A digital download artwork is a file that you can purchase and access digitally. You have the flexibility to print the digital artwork at home or have it professionally printed at a print shop.
How long will it take to receive my purchased files?
You can access your purchased files immediately after completing the purchase. The option to download will be available on the order confirmation page instantly, and you'll also receive a download link in your email.
What file formats are the digital downloads available in?
Our digital downloads are available in JPEG format.
What type of paper should I use to print?
For the best print results, we recommend using high-quality, heavyweight or cardstock paper. A smooth or matte finish paper is often preferred for art prints, but the specific paper type depends on your desired look and feel.
Can I request a custom order or personalized design?
Yes, we offer custom orders and personalized designs. Please contact us with your specific requirements, and we'll be happy to assist you.
Can I change the colors on the designs to match my preferences?
Depending on the artwork, some designs may allow color customization. Please contact us for information on design customization options.
Can I get artwork in a different size than the size ratios provided?
Yes! Contact us if you need artwork in a size different than the size ratios provided. We are able to create a custom size.
How many times am I able to download my files?
You have unlimited access to your files. However, our digital files are for personal use only and may not be shared or resold.
Do you offer refunds or exchanges for digital downloads?
We do not offer refunds or exchanges on digital downloads since they cannot be returned. However, if you encounter issues with your purchase, please contact us at email@example.com for assistance.
Can I share or sell the digital files I purchase?
Our digital files are for personal use only and may not be shared or resold.
How can I contact customer support for assistance?
You can reach our customer support team by emailing firstname.lastname@example.org.